Last updated October 3, 2025
1. AGREEMENT TO TERMS
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and 3DMockup (“3DMockup,” “we,” “us,” or “our”), concerning your access to and use of the https://3dmockup.co website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in India and have our registered office at Fazilnagar, Kushinagar, Uttar Pradesh 274401, India.
You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions from time to time. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA). All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms and Conditions prior to you using the Site.
2. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
3. USER REPRESENTATIONS
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms and Conditions; (4) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
4. USER REGISTRATION
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. FEES AND PAYMENT
We accept the following forms of payment:
– Visa
– Mastercard
– American Express
– PayPal
– Discover
You may be required to purchase or pay a fee to access some of our services. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We bill you through an online billing account for purchases made via the Site. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.
You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Site.
6. CANCELLATION
You can cancel your subscription at any time by logging into your account or contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.
If you are unsatisfied with our services, please email us at [email protected] or call us at +91-9161351816.
6A. Refund Policy
6A.1 Eligibility for Refunds
Refunds are only available for subscription plans (one-time purchases or recurring) when specifically stated in your plan’s terms. To be eligible for a refund, you must request it within 7 calendar days from the date of purchase (or as otherwise permitted by law). After this period, all payments are considered final and non-refundable, unless otherwise required by applicable consumer protection laws. Partial refunds (pro rata) may be considered in exceptional cases, at our sole discretion.
6A.2 Non-Refundable Items & Services
The following are not refundable:
• Any portion of a subscription after the 7-day refund period has lapsed.
• Fees for add-ons, upgrades, or usage beyond the base plan, unless otherwise specified.
• Taxes, transaction charges, and other fees associated with payment processing.
• Any refunds for services already delivered (e.g., usage beyond trial, custom work) once delivered or consumed.
6A.3 How to Request a Refund
To request a refund, you must submit your request in writing by emailing [email protected] (or using our support portal, if available). Please include: your account information (name, email), date of purchase, reason for request, and transaction or invoice ID. We will review your request and respond within 5 business days. If approved, refunds will be processed via the original payment method. It may take 7–10 business days for your bank or payment provider to reflect the refund.
6A.4 Cancellation vs Refund
Cancellation stops future recurring payments but does not automatically entitle you to a refund unless your request meets the conditions above. Upon cancellation, you will retain access until the end of the current paid term.
6A.5 Modifications, Credits & Exceptions
We may offer account credits or service extensions in lieu of monetary refunds in special circumstances. In exceptional cases (e.g., legal requirement, government orders, payment failures, platform issues), we may issue refunds outside these standard rules, at our discretion or as mandated by law.
6A.6 Disputes & Chargebacks
If you believe you are eligible for a refund but have not received it, please contact us first by email. Submitting a chargeback or payment dispute without first notifying us may result in suspension or termination of your account. We reserve the right to recover amounts refunded via chargeback by legal means if unjustified.
7. PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to (including but not limited to): systematically retrieve data; trick or defraud; circumvent security features; disparage or harm us; harass others; misuse support; violate laws; unauthorized framing/linking; upload malware or spam; engage in automated use; delete proprietary notices; impersonate others; use passive collection mechanisms; interfere with the Site; harass our staff; bypass access measures; copy or adapt software; reverse engineer except as permitted by law; launch any automated system; use a buying agent; make unauthorized use; compete with us; sell your profile; or use the Site to advertise or offer to sell goods and services.
8. USER GENERATED CONTRIBUTIONS
The Site may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials (“Contributions”). Contributions may be viewable by other users and through third-party websites. Any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you represent and warrant that you have all necessary rights; your Contributions are lawful, accurate, and non-infringing; and they comply with these Terms.
Any use of the Site in violation of the foregoing may result in termination or suspension of your rights to use the Site.
9. CONTRIBUTION LICENSE
You agree that we may access, store, process, and use information and personal data that you provide following the Privacy Policy and your choices. By submitting suggestions or other feedback, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert ownership over your Contributions. You retain full ownership of your Contributions and associated rights. You are solely responsible for your Contributions and agree to hold us harmless from any claims relating to them.
10. MOBILE APPLICATION LICENSE
Use License. If you access the Site via a mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the application on devices you own or control, strictly in accordance with these Terms. You shall not: decompile, reverse engineer, disassemble, or decrypt; make modifications; violate laws; remove proprietary notices; use for unintended commercial purposes; make available over a network to multiple users; create a competing product; send automated queries or unsolicited email; or use any of our IP to design or distribute accessories or devices for use with the application.
Apple and Android Devices. The following terms apply when you obtain the application from the Apple App Store or Google Play: the license is non-transferable and limited to use on iOS/Android devices per the distributor’s terms; we are responsible for maintenance/support as required by law; the distributor has no warranty obligation beyond any refund; you confirm you are not in a sanctioned country nor on a restricted list; you must comply with third-party terms; and distributors are third-party beneficiaries of these terms.
11. SUBMISSIONS
Any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose without acknowledgment or compensation to you. You waive all moral rights in such Submissions and warrant they are original or you have rights to submit them.
12. ADVERTISERS
We may allow advertisers to display advertisements in certain areas of the Site. Advertisers are solely responsible for their ads, products, and services and warrant they have all necessary rights. We provide space only and have no other relationship with advertisers.
13. U.S. GOVERNMENT RIGHTS
Our services are “commercial items” as defined in FAR 2.101. If acquired by or on behalf of a non-DOD agency, they are subject to FAR 12.212 (software) and FAR 12.211 (technical data). If acquired by or on behalf of the DOD, they are subject to DFARS 227.7202-3, and DFARS 252.227-7015 applies to technical data. This clause supersedes any conflicting government rights clauses.
14. SITE MANAGEMENT
We reserve the right, but not the obligation, to: monitor the Site; take legal action for violations; refuse, restrict, limit, or disable Contributions; remove files or content that are excessive or burdensome; and otherwise manage the Site to protect our rights and enable proper functioning.
15. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://3dmockup.co/privacy-policy/. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. Please be advised the Site is hosted in India. If you access the Site from another region with laws that differ from India, through your continued use of the Site, you are transferring your data to India and consent to its processing in India.
16. TERM AND TERMINATION
These Terms and Conditions remain in full force while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, TO DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR NO REASON, INCLUDING FOR BREACH OF THESE TERMS OR ANY APPLICABLE LAW. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. We reserve the right to pursue civil, criminal, and injunctive redress.
17. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice, and we have no obligation to update any information. We may modify or discontinue all or part of the Site without notice. We shall not be liable for any modification, price change, suspension, or discontinuance.
We cannot guarantee the Site will be available at all times. We may experience issues or perform maintenance, resulting in interruptions or errors. You agree we have no liability for any loss or damage caused by downtime or discontinuance. Nothing herein obligates us to maintain or support the Site or provide corrections, updates, or releases.
18. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of India. 3DMockup and you irrevocably consent that the courts of India shall have exclusive jurisdiction to resolve any dispute arising in connection with these Terms.
19. DISPUTE RESOLUTION
Informal Negotiations. Before initiating arbitration, the parties agree to attempt to resolve any dispute, controversy, or claim related to these Terms (“Dispute”) informally for at least thirty (30) days after written notice.
Binding Arbitration. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to its Rules. The number of arbitrators shall be three (3). The seat (legal place) of arbitration shall be Delhi, India. The language shall be English. The governing law shall be the substantive law of India.
Restrictions. Arbitration shall be limited to the Dispute between the parties individually. To the fullest extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) no class actions or class procedures; and (c) no representative claims on behalf of the public or others.
Exceptions. The following are not subject to informal negotiations and arbitration: (a) enforcement or validity of intellectual property rights; (b) disputes related to theft, piracy, invasion of privacy, or unauthorized use; and (c) claims for injunctive relief. If any part of this provision is found illegal or unenforceable, such Dispute shall be decided by a court of competent jurisdiction as provided above.
20. CORRECTIONS
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, and availability. We reserve the right to correct errors and update information at any time without prior notice.
21. DISCLAIMER
THE SITE IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR ANY LINKED CONTENT AND WILL ASSUME NO LIABILITY FOR: (1) ERRORS OR INACCURACIES; (2) PERSONAL INJURY OR PROPERTY DAMAGE FROM USE OF THE SITE; (3) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL/FINANCIAL INFORMATION; (4) INTERRUPTION OF TRANSMISSION; (5) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE; AND/OR (6) ERRORS OR OMISSIONS IN ANY CONTENT OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF CONTENT MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCT OR SERVICE ADVERTISED OR OFFERED THROUGH THE SITE OR ANY LINKED SITE, AND WE WILL NOT BE A PARTY TO OR RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS.
22. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, REGARDLESS OF FORM OF ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO THE CLAIM. SOME LAWS DO NOT ALLOW CERTAIN LIMITATIONS; IF THEY APPLY TO YOU, PARTS OF THIS SECTION MAY NOT APPLY.
23. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our affiliates and respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand (including reasonable attorneys’ fees) arising out of: (1) use of the Site; (2) breach of these Terms; (3) breach of your representations/warranties; (4) violation of third-party rights; or (5) any harmful act toward another user with whom you connected via the Site. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification, at your expense.
24. USER DATA
We will maintain certain data you transmit to the Site for performance management, as well as data relating to your use of the Site. Although we perform routine backups, you are solely responsible for all data that you transmit or that relates to your activity using the Site. We have no liability for any loss or corruption of such data, and you waive any right of action against us arising from such loss or corruption.
25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE.
26. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
27. MISCELLANEOUS
These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations at any time. We are not liable for any loss or delay caused by events beyond our reasonable control. If any provision is unlawful, void, or unenforceable, that provision is severable and does not affect the validity of remaining provisions. No joint venture, partnership, employment, or agency relationship exists by virtue of these Terms or use of the Site. These Terms will not be construed against us by virtue of having drafted them. You waive any defenses based on the electronic form of these Terms and the lack of signing by the parties.
28. CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
3DMockup
Fazilnagar, Kushinagar, Uttar Pradesh 274401, India
Phone: +91-9161351816
Email: [email protected]